Returns & Refund Policy

Last updated: October 25, 2026

30-day returns

You may request a return or exchange within 30 days of delivery, including if you change your mind. Contact us with your order number and the items you wish to return before sending them back.

Item condition

For change-of-mind returns, we accept items in new or slightly used condition, complete with their original packaging, accessories and manuals. Please package items securely to prevent damage in transit. Faulty, damaged, incorrect or incomplete items are handled separately and are not excluded simply because their packaging was opened.

Return instructions and shipping

Email support@venzovra.com or call +1 505-528-5177 to request instructions and the correct return destination. Our business address is not automatically the return destination. Do not ship a return until you receive instructions.

Returns by mail are free within the United States, including change-of-mind returns and returns of faulty, damaged, incorrect or incomplete products. A free prepaid return label is included in your package. If the label is missing or unusable, contact us and we will provide a replacement at no cost. We do not charge a restocking fee.

Refunds

After receiving and inspecting a return, we will confirm the outcome by email. We process accepted returns and issue refunds to the original payment method within 10 calendar days of receiving the returned item. Your bank or payment provider may take additional time to display the credit. Original outbound shipping is free, so no outbound shipping charge is deducted. We will explain any issue with an incomplete or damaged change-of-mind return before deciding the refund.

Exchanges and cancellations

Exchanges are subject to availability. If a replacement is unavailable, we will offer a refund for an accepted return. To cancel or change an order, contact us as soon as possible. We will cancel without charge if it has not been dispatched; once dispatched, the return process applies.

Faulty or damaged products

Report the issue promptly with your order number and a description or photographs. We will work with you to arrange a replacement, repair where appropriate, or refund. Nothing in this policy limits consumer rights that cannot be excluded.

Contact us

Venzovra LLC
104 18th St S
Birmingham, AL 35233
United States

Email: support@venzovra.com
Phone: +1 505-528-5177
Support: Monday to Friday, 9:00 AM to 5:00 PM ET.